Contract withdrawal

1. The right of the contract withdrawal

1.1 Consumer has the right of withdrawal up to 14 days without giving any reason.

1.2 You have the right of withdrawal without giving a reason within 14 days starting at the day after the day of puchase contract when you or a person authorized by you (different than delivery service) hands over the goods. If the goods is delivered in parts, the day when last delivery had been completed is crutial.

1.3 For the reason of excersizing of the withdrawal rights you have to inform us about your withdrawal either by the e-mail info@janinakeramika.cz or by post mail sent to the address Jana Škorpilová, Panorama 211, 415 01 Teplice-Hudcov, Czech Republic. You may download contract withdrawal form from here.

1.4 It is enough to send withdrawal notification before withdrawal period meets its deadline.

 

2. Implications of the contract withdrawal

2.1 In case of contract withdrawal we return you all your payments we’ve received including delivery cost (unless extracosts caused by your special delivery selection which is more expensive than we standardly offer). Payments will be returned immediatelly without reasonable delay (max 14 days) after we receive your notification about contract withdrawal. Money will be returned after delivery of the returned goods back to us, or after your confirmation that the goods has been shipped, whichever comes earlier. Money will be returned to the bank account you specify.

2.2 Shipment costs of returned goods will be covered by you. You are responsible for decreasing of the goods’ value in case it had been used differently than its purpose or functionality. In case of damages we are unilaterally obliged to decrease value of the goods against your rigth to refunded purchase price.

2.3 Should you require that provision of services during withdrawal period you’ll pay value proportional to the ammount of already performed services up to the time when you informed us about the withdrawal.